Digital delivery and refunds

softlane is the seller of record for every order placed on softlane and is responsible to you for its proper fulfillment. Software is built by independent Creators and supplied to softlane for sale, but your contract is concluded exclusively with softlane.

Whatever the issue (a faulty download, a license key not received, a duplicate purchase or a refund request), your single point of contact is softlane. You do not need to deal directly with Creators. Write to us at contact@softlane.io.

Our products are 100% digital: there is no shipping, no parcel and no delivery fee. As soon as your payment is confirmed, your download and, where applicable, your license key are made available instantly, both in your account and by email.

You can find your purchases, license keys and download links at any time in your orders area. Depending on the license you chose, you can re-download a product and access its updates for the period stated on the listing.

If your download or license key does not appear within a few minutes of payment, check your account and then contact us at contact@softlane.io: we restore access quickly.

All refunds are handled by softlane, the seller of record. Because our products are digital and delivered instantly, two regimes apply depending on the type of product.

One-time downloads (single purchase). Before downloading, you consent to immediate performance and expressly waive your right of withdrawal once the download has begun. After that point the sale is final and no refund is due, unless the software is defective, does not match its description or was never delivered (see section 5).

SaaS subscriptions. For software billed as a subscription, you keep your 14-day right of withdrawal. If you withdraw within that period we refund you, with any usage actually consumed potentially deducted on a pro-rata basis. You can also cancel a subscription at any time for the upcoming period.

We never apply a blanket “all sales final” rule: your mandatory consumer rights are always preserved, and every order remains covered by softlane Buyer Protection.

1. Open the order in question in your account and choose “Request a refund”.

2. Tell us the reason (faulty download, invalid license key, product not as described, not delivered, duplicate purchase, etc.).

3. We review your request and, once approved, issue the refund. Where applicable, the associated license key is revoked.

4. You are kept informed by email at each step. Approved refunds are returned to your original payment method (or, if you prefer, as credit); they usually appear within 5 to 10 business days depending on your bank.

If a piece of software is defective, does not work as described, if its license key is invalid, or if it was never delivered, contact us: softlane arranges a fix, a re-delivery or a full refund, including for a one-time download. This applies regardless of the withdrawal-right waiver, because that waiver does not cover non-conforming products.

Every order is covered by softlane Buyer Protection: if a product never arrives or clearly does not match its description, we help you obtain a refund.

As long as you have not yet paid, you can remove an item from your cart at any time. Once payment is made, a one-time download is delivered immediately; cancellation then falls under the refund policy above.

For a SaaS subscription, you can cancel renewal at any time from your account: your access stays active until the end of the period already paid for, with no further renewal.

As seller of record (Merchant of Record), softlane determines the taxes applicable to your order based on your country. Any amount due is calculated and shown before payment, so the price shown is the price you pay.

When a refund is granted, any tax charged on the order is refunded in the same proportion. A receipt detailing your order is available from your orders page.

softlane, 131 Continental Dr, Suite 305, Newark, DE 19713, United States. For any question about delivery or refunds, write to us at contact@softlane.io.