Help center
Quick answers to the questions we get most often. Can’t find what you’re looking for? Contact us.
Buying
How do I place an order?
Add software to your cart, then complete checkout. You can buy from several creators in a single order. As soon as payment clears, you immediately receive an email confirmation, along with your download and, where applicable, your license key.
Does softlane have its own products?
No, and that’s on purpose: each partner creator lists and maintains their own catalog, which we showcase on the site. Software shown as available truly is, and downloads instantly. As Merchant of Record, softlane remains your single seller of record: we collect payment and stand behind your order through license delivery.
Is my purchase protected?
Yes. Every order is covered by softlane Buyer Protection. If a product is never delivered, if its license key is invalid or if it clearly does not match its description, contact us and we’ll help you get a refund.
Can I cancel or get a refund?
Because our products are digital, two regimes apply. For a one-time download, you consent to immediate delivery and waive withdrawal once the download starts — except for defective or undelivered software. For a SaaS subscription, you keep a 14-day right of withdrawal and can cancel renewal at any time.
Selling
How do I open a shop?
Go to Start selling, name your shop and tell us whether you sell as an individual or a business. Every creator is verified before listing; you can then put your first product online in minutes, with no signup fee.
How much does selling cost?
Listing is free. When a product sells, softlane takes a 5% + $0.25 commission on the amount and pays out the rest. No monthly subscription, no fee for products that don’t sell.
When do I get paid?
softlane collects every payment as Merchant of Record and handles tax on your behalf. Once an order is placed, your share is credited to your softlane wallet after a short clearing period, after which you can request a payout to your bank account, usually processed within a few business days.
Delivery and refunds
How does delivery work?
Everything is digital: no parcels. As soon as payment is confirmed, your download and license key are available instantly in your account and by email. Depending on the license, you can re-download the product and access its updates.
How do refunds work?
Two regimes depending on the product. One-time download: the sale is final once the download starts, except for defective, non-conforming or undelivered software. SaaS subscription: a 14-day right of withdrawal, with consumed usage deductible. In all cases, open the order, choose “Request a refund” and give the reason; we handle everything and revoke the license if needed.
Account and payments
Which payment methods can I use?
We accept major credit and debit cards, securely processed via Stripe. softlane never stores your full card number, and “SOFTLANE” appears on your statement.
How do I change my email or password?
Open your account settings from the top-right menu. There you can update your profile, manage your billing details and find your orders, licenses and downloads.
Still stuck? Write to us at contact@softlane.io and we’ll reply within one business day.